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• Oracle

  • Oracle details integration with RightNow

    Oracle has finalized its $1.5 billion acquisition of CRM SaaS provider RightNow Technologies, and to celebrate executives held a webcast outlining their future plans for all the CRM and cloud products the two have on the table.

  • A brief history of SaaS trends in the enterprise

    Despite all the talk about Software as a Service (SaaS) in recent years, the idea of it in IT isn’t new.

  • BI, collaboration lead SaaS trends

    Software as a Service (SaaS) and the cloud are new to many IT pros, but they’re poised to grow in BI and collaboration, according to experts.

• Data Management

  • AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit

    A popular auto club is using Dell Boomi cloud integration tools to drive an aggressive cloud computing strategy.

  • From the Editors: Framing the case for enterprise data virtualization

    There’s no lack of choices to consider if you’re looking at a possible data virtualization deployment -- both in terms of the vendors offering tools and the potential uses for the technology.

  • Forrester Wave: Informatica, IBM lead data virtualization tools market

    Informatica and IBM are the top dogs in the data virtualization software market, thanks to a strong combination of “enterprise-class” features, according to Forrester Research Inc.

• CRM

  • Contact center social will (slowly) become norm

    In this expert response, find some ways contact centers are using social media channels to manage customer contact volume.

  • Microsoft makes mobile move with next CRM release

    Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.

  • Social media for B2Bs finds engaged, focused customers

    Listen as social media expert Paul Gillin offers tips for using social media in B2B settings.

• SAP

  • Efficient SAP order management critical in tough economic times

    Companies can better weather tough economic times by taking take full advantage of features within SAP order management, from Biller Direct to SAP Collections Management.

  • As SAP R/3 support fades, upgrades to ECC 6.0 accelerate

    With the clock ticking on the end of SAP R/3 support and maintenance, the pace of customers upgrading to SAP ECC 6.0 is picking up, according to a survey of SearchSAP.com readers.

  • SAP Service Desk improved in Solution Manager 7.1, expert says

    SAP Service Desk was a weak, late entrant to the market, according to one expert, who says that’s slowly changing due to enhancements in the latest version of Solution Manager 7.1.

• Business Analytics

  • Mobile BI brings more than security concerns to the table, TDWI says

    Interest in mobile BI is growing, but democratizing data also presents hurdles for building a business case, according to new research from TDWI.

  • From the Editors: Getting started on a 'big data' analytics program

    Does your organization have a firm grasp on what "big data" is? That's a good place to begin on a big data analytics project, but don’t forget about basic IT blocking and tackling.

  • When shopping for a 'big data' analytics platform, talk the talk

    Enterprise Strategy Group provides a few tips on how to narrow down the product and deployment options before investing in a “big data” analytics platform.

• SQL Server

  • Map data flow from Microsoft PowerPivot to Excel, SharePoint

    Microsoft PowerPivot, when used with Excel and SharePoint, lets business users manipulate data in Excel workbooks. But how do PowerPivot components fit into those environments?

  • SQL Server consolidation good -- not checking metrics bad

    SQL Server consolidation could save your company big money, writes expert Denny Cherry, but first you’ll need to examine metrics like concurrent connections, buffer pool size and drive space.

  • SQL Server database capacity planning: A head-on approach

    IT administrators often don’t give a lot of thought to SQL Server database capacity planning -- until the database fills up. But managing database capacity now can help cure headaches later.

• Content Management

  • Lancaster Bible College gets cloud Web content management system boost

    After technical infrastructure issues continually crashed Lancaster Bible College’s website over the course of a year, the school switched to a cloud Web content management system.

  • Q&A: SharePoint governance guru Susan Hanley talks deployment plans

    Susan Hanley describes the issues behind SharePoint 2010 governance planning and the key aspects to successful SharePoint deployments at organizations of all sizes.

  • 'Extreme' collaboration: TV spurs success in social media strategy

    An "extreme makeover" on television leads to a social media strategy triumph. Experts agree there are three things common to such success: forethought, careful plan execution and ongoing measurement.

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