When an ERP implementation fails, how often is poor training of the employees
to blame?
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ERP implementations rarely fail solely because of poor employee training. I say that because
if core team members aren't trained to use the system, then business requirements can't be
validated and business processes can't be correctly defined, so the failure would mostly likely be
caused further upstream in the implementation. An effective ERP implementation plan would
incorporate a "train the trainer" approach, where business people would develop end user procedures
for the end users.
This was first published in March 2009