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Does poor ERP training cause ERP implementation failure?

When an ERP implementation fails, how often is poor training of the employees to blame?

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ERP implementations rarely fail solely because of poor employee training. I say that because if core team members aren't trained to use the system, then business requirements can't be validated and business processes can't be correctly defined, so the failure would mostly likely be caused further upstream in the implementation. An effective ERP implementation plan would incorporate a "train the trainer" approach, where business people would develop end user procedures for the end users.

This was first published in March 2009

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