ERP upgrades are more than just technical operations. Just like a brand-new implementation, an ERP upgrade project can bring major changes to a manufacturer’s business processes and to the daily lives of workers. So an effective upgrade plan should include organizational change management as a key component.
Change management can mean anything from ensuring employee buy-in to organizational design to communications and training. It might include cultural and organizational assessments, executive alignment, and many other topics.
Speaker: Cliff Simms, Director of Organizational Change Management, Panorama Consulting Group. With more than 30 years of experience at major consulting firms, Cliff specializes in helping companies tackle the change management issues surrounding ERP.
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This was first published in November 2011